Complaints

The service I received was much below what I was led to believe. How should I go about reporting this?

We understand that the vast majority of problems in this industry is caused by misunderstandings which can be resolved informally. The first step is to contact our customer service department or the manager by calling 123456, and they will then file the complaint which is later forwarded to the relevant department. The department's head then takes the required action.


How else can I make a complaint?

If the service is not satisfactory and customer service did little in your opinion to resolve the issue, and so the issue remains unresolved a formal complaint can also be made via email. Send your complaints to complain@fastfreezone.com. Make sure to added the subject "Customer Complaint," and add your full name, number and a description of your grievance.


What happens after I complain?

We will acknowledge that your complaint has been received and is being reviewed. All complaintsare thoroughly investigated with a full response provided to clients within a couple of days. If the issue is very complex, it may take longer. We will also provide you the required information as to the action we took and advise you on when to expect a detailed response.

We offer 100% free and professional consultation to all prospective and current clients. Our consultants will answer any questions you may have about the process.
When you hire us to setup a company, there are no hidden charges. All fees are clearly outlined, and you are invoiced accordingly.
Setting up a business in some of the emirates does not require paid up capital. Not having paid up capital can help you incorporate at a lower price.
Our excellent customer service is what has made us one of the leading services. We respond to all queries ASAP, so that you never have to wait to make a decision.
We provide our clients with a knowledgeable and diligent account manager. The account manager continues to keep in touch with the client throughout the process.
We offer the most cost effective solutions for businesses and individuals. Setting up a company in the UAE doesn't have to be expensive.